Emergency Hotline
Direct line to our command center
Available 24/7/365
Rapid Response Team
Average response time
Armed & unarmed units ready
SMS Emergency
Text HELP to 1810
Instant alert system
Request Emergency Assistance
Average Response Time
Our nearest unit will reach you ASAP
When You Call:
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1
Stay calm and provide your exact location
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2
Describe the nature of emergency
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3
Follow dispatcher instructions
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4
Stay on line until help arrives
Your safety is our priority
Emergency Safety Guidelines
Stay Calm
Take deep breaths. Panic clouds judgment. Focus on safety first.
Know Your Location
Always be aware of your exact address or nearby landmarks.
Emergency Numbers
Save our hotline + local emergency numbers in your phone.
Evacuation Routes
Identify exits and safe areas in buildings and public spaces.
Emergency Support FAQs
Quick answers to common emergency questions
Our average response time is 10 minutes in urban areas. Rural locations may take 15-20 minutes depending on distance.
Yes, we have both armed and unarmed units. For high-risk situations, armed responders are dispatched.
You can send an SMS to 1810 or use our emergency form. Our system will track your location if possible.
Absolutely. We work closely with local law enforcement and emergency services for comprehensive response.
Emergency response is free for all SureZone clients. For non-clients, we provide immediate assistance with standard service charges.
We operate throughout Khulna division and have expanding coverage in Dhaka and Chittagong.